Privacy Policy
Introduction
Kreativ IT (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and Australian Privacy Principles.
Types of Personal Information Collected
We collect personal information that you provide directly to us through our website, including:
• Contact form data: Our contact form does not send your details to a server. Submitting it opens your email application with a pre-filled message containing your name, email address, project type, and message, which you review and send from your own email account.
• Communication data: When you contact us via email or other communication methods, we collect the information you provide in those communications.
• Insight chat data: If you use the AI insight chat on this website, we send your message and relevant public site content to a third-party AI model provider (OpenRouter and its partner model providers) to generate a reply. We do not store chat transcripts on our servers. Your IP address is used briefly, in memory only, to rate-limit requests.
We only collect personal information that is necessary for the purposes of providing our consulting services and responding to your inquiries.
Purpose of Collection
We collect and use your personal information for the following purposes:
• Responding to your inquiries and communications
• Providing information about our consulting services
• Delivering custom software development and AI solutions
• Maintaining and improving our services
• Complying with legal and regulatory obligations
We do not use your personal information for any purpose other than those outlined above without your explicit consent.
Use and Disclosure
We use your personal information solely for the purposes outlined in this policy. We do not sell, trade, or rent your personal information to third parties.
We may disclose your personal information to:
• Third-party service providers who assist us in operating our website and conducting our business
• Third-party AI model providers (such as OpenRouter and its partner model providers), who process insight chat messages to generate replies
• Legal and regulatory authorities as required by law
• Other parties with your explicit consent
We require all third-party service providers to implement appropriate security measures and comply with applicable privacy laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
• Secure transmission of data via HTTPS encryption
• Use of trusted third-party service providers with robust security practices
• Regular review of our data collection and storage practices
Our contact form does not transmit your information to our website or any form-processing service. Submitting it opens your own email application, and enquiries reach us through your email provider and ours.
Access and Correction
You have the right to:
• Request access to your personal information that we hold
• Request correction of any inaccurate or outdated personal information
• Request deletion of your personal information, subject to legal requirements
To make a request, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and may require verification of your identity for security purposes.
Complaints
If you have a complaint about how we handle your personal information, please contact us at privacy@kreativit.com.au. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Information
For privacy-related inquiries, complaints, or requests, please contact us:
Email: privacy@kreativit.com.au Location: Sydney, Australia
We take your privacy seriously and are committed to addressing your concerns.
Contact Us
For any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@kreativit.com.au
Location: Sydney, Australia