AI-Powered Customer Service
Grounding a support agent in the client's own knowledge base so common queries resolve cleanly, with escalation a human can pick up mid-thread.
A growing SaaS team scaling support usually hits the point where hiring out of the queue stops working. The engagement starts by grounding an agent in the client’s own knowledge base, not a generic model, so common queries resolve cleanly and edge cases escalate to a human with context. The agent and its prompts are delivered as something the client owns and runs themselves.